Sportsbook Rules
When placing a bet, each player agrees to these Sportsbook Rules and to the General Terms and Conditions of Rebels Gaming Ltd (hereinafter referred to as ”Betrebels”), which apply to the Betrebels Sportsbook. The Betrebels Sportsbook is operated by Rebels Gaming Ltd.
Each sports bet has two parties: On one hand the bookmaker Rebels Gaming Ltd, 177A St. Moritz, Tower Road, Sliema SLM 1603, Malta, who accepts bets on sports events in accordance with its license, and, on the other hand, the player.
Upon placing his bet, the player confirms that he does not have any knowledge of the result of the respective sports event.
The player acknowledges also that sportsbetting amounts to gaming, that the risk of losing money is implicit and that his involvement is entirely voluntary. On the other hand, there is no right to participation on the side of the player and he accepts that the bookmaker is entitled to restrict, limit or block the access of certain players at his own, exclusive and unfettered discretion.
1. Placing a bet
Before placing a bet, each player is obliged to read and acknowledge not only the General Terms and Conditions, but also these sportsbetting rules, including the provisions regarding minimum stakes, maximum payouts as well as maximum stakes.
The bookmaker will accept a bet duly placed by the player by mouse-click, subject to these rules and the General Terms and Conditions, without issuing a confirmation and at the registered address of the company, provided that his Betrebels Account holds sufficient credit. Any correspondence issued by the bookmaker at a later point in time, (e.g. notices, account information, etc.) will not have any effect whatsoever on the previous conclusion of the contract and its legal effect at the registered address of the bookmaker.
If changes are made to the odds while a bet is being placed (usually 5 to 10 seconds), the bet will automatically be accepted at the odds chosen by the customer. If the odds are lowered, the bet will not be accepted. Instead the user has the chance to update the betting slip and confirm it once more.
Any bet accepted in such manner may not be changed or cancelled by the player at a later point in time. The bookmaker, however, reserves the right to cancel any bets up to the start of the event, without giving any reasons. After the event has started, Betrebels may cancel bets provided that the player is in violation of these rules or the general terms and conditions as applicable from time to time, or, in particular, if he is under the suspicion of manipulation/rigging, of acting in collusion or forming a syndicate of customers, keeping duplicate gaming accounts or using front men in order to place bets.
Only the records kept by the bookmaker shall be relevant concerning the content of all bets. A statement of account may only be modified in order to remedy an obvious error and/or a typographical error and/or an error in calculation. Only the amount registered and/or the amount confirmed by the bookmaker will be regarded as the stake.
The bookmaker's promotions, and special offers are only valid for the respective period specified. Where promotions and special offers are specifically addressed to an individual or to specific sportsbook account, offers are only valid with respect to those individuals or accounts so specified.
The decision as to honour any special promotion or offer shall be entirely up to Rebels Gaming Ltd. The bookmaker also reserves the sole discretionary right to discontinue or cancel any promotion or special offer at any time and for any reason whatsoever, without prior notice.
All rules and principles of the Betrebels Sportsbook apply equally to the Cash-Out function. Betrebels cannot guarantee that the Cash-Out feature is available at all times. Due to, for example, technical issues, human error, suspicions of fraud or other circumstances beyond Betrebels' control, Cash-Out might not be offered for a particular event or betting market, even if the feature had been advertised before-hand. Betrebels reserves the right to withdraw or suspend Cash-Out offers without prior notice.
Unless Cash-Out is available and exercised by Betrebels upon request, the player's bet stands as originally placed.
If bets have been cashed out with incorrect amounts due to technical reasons, an error in the underlying odds, or for any other reason, Betrebels reserves the right to suspend the Cash-Out option and reverse any transactions made. In these cases, the player's bet stands as originally placed. The same rule applies if there is sufficient reason to suspect that the Cash-Out is requested after the outcome of an event is known by the player.
Betrebels reserves the right to accept or decline the Cash-Out option on an individual basis. Cash-Out is not available on free bets and bets on bonus money.
For any questions regarding these Sportsbook Rules or the General Terms and Conditions please refer to the following e-mail: service@interwetten.gr
2. Special Rules
If a sports event is not held as posted on the internet (e.g. if the venue or the opponent changes), the bet will be void and all stakes will be refunded. However, bets will not be void if the home team waives its right to play in its own stadium or arena and chooses to play a match on another team's ground, if the home team's arena/stadium is temporarily closed or if the match is held at a neutral site.
If bets are placed after the start of an event or if the stake is not paid before the start of an event, the bet will be void, rated at odds of 1.00 and the stake will be refunded. In live (running) bets, each bet placed (= received) after the event on which the bet was placed occurs, will be void, rated at odds of 1.00 and the stake will be refunded.
The winner of a sports event is determined by decision of the jury at 24:00 midnight on the day of the event (local time at the venue of the event). This also applies to long-term bets. Any change in the results arising after that time for any reasons whatsoever will have no effect on the winnings.
In soccer (European football), ice hockey and handball the results after the scheduled duration of the game are relevant. Any extra-time, penalty shootout, etc. will have no impact on the winnings, with the exception of special bets offered, which are marked accordingly.
If a game/match is abandoned, special bets on scores that have already taken place, such as "first goal scorer" or "match-half betting" will be settled on the basis of the score of the shortened game/match.
In American football, basketball and baseball overtime counts for settlement purposes. An exception from this rule may apply for special bets that are clearly marked accordingly.
For NHL handicap bets the score including overtime is official. For bets on NHL games (three-way with tie option), NHL – how many goals and NHL – first goal, the score at the end of the regular time (60 minutes) is the official one.
If there is no point spread winner (e.g. a team with a minus six points handicap wins exactly with a six-point score), the score will be tied and the bet rated at odds of 1.00. The stake will be refunded.
If a game that has been declared void is repeated by the end of the second day following the game (local time of the venue), the wager will stand for the re-arranged match.
If a game is not played at the scheduled date for any reason whatsoever or ends without official score and is not repeated by the end of the second calendar day following the game, the stakes will be returned, with the exception of soccer and ice hockey games that are stopped after the end of the regular time.
In tennis, bets will stand provided that the match is played in the course of the tournament.
If the result of a match in tennis, volleyball, beach volleyball, darts, badminton, snooker, bowls or table tennis is based on a no-show, retirement / surrender or disqualification of a player, or if the match is not continued until the regular end of its playing time for any other reasons, stakes will be refunded. In combination and system bets these stakes will be evaluated with an odd of 1.0.
Exceptions from this rule are events that have been concluded within the available time frame (e.g. if a player surrenders during the second set, bets on the first set stand). In addition, bets are rated as lost if they could not have been won, even if the match was continued up to regular playing time (e.g. set bet "player A wins 2-0" and player A surrenders during the second set after having lost the first set. All other options, i.e 2-1, 0-2, 1-2 will be rated as cancelled and evaluated with an odd of 1.0).
On the other hand, bets are rated as won if they could not have been lost, even if the match was continued up to regular playing time (e.g. the bet "over 9.5 games in a set" is won if the game is decided by surrender at a score of 4:4).
The same principle applies also to game handicap bets, scores set/points and comparable bets.
If a tennis match is cancelled even before the first serve is made, all bets will be void, rated at odds of 1.00 and the stake will be refunded.
A baseball game is cancelled and the stakes refunded if the game is not begun or continued until the end of the day (local time of betting event) of the original scheduling.
If a sporting event is abandoned but officially scored, this score will be used for settlement purposes.
If a game is abandoned before the end of regular time, bets on North American sports (NBA, NFL, NHL, baseball as well as college sports) will be official after the following limits: NBA - at least 43 minutes of play WNBA; college basketball - at least 35 minutes of play NFL; college football - at least 55 minutes of play; Baseball - after at least 5 innings of play and/or 4.5 innings if the home team is leading.
When wagering on total runs or run-lines, the games must go nine (9) innings or 8.5 innings, if the home team is leading in order to have action; otherwise the game is scored as no action.
The final score will always be determined as the score after the last completed inning unless the home team scores to tie or take the lead in the bottom half of the inning, in which case the final score is determined as the score at the time the game is called.
For a so-called "dead heat", winnings will be divided accordingly. If, for instance, two starters in a race end up on the same podium position (winner) based on identical timings, then the selected odd on "winner" is being divided by 2: 2.5/2 = 1.25. Bets on podium finish 1-3 will be divided accordingly if 2 or more participants share the third place. If 5 starters share position 8, the winning for a bet on "top 10 finish" will be calculated with 3/5 of the original odd. If, on other hand, 2 starters share position 2, the original odd for a bet on "podium finish" will remain in place as the third position remains vacant.
All bets, also combination bets, which are not head-to-head bets, are "play or pay". In other words: no refund will be given, if the competitor on whom the player has placed his bet does not participate in the event for any reason whatsoever.
If one of the selected events in a combination bet is cancelled, abandoned or becomes void, or is not held for other reasons and is not run by the end of the second calendar day following the event, the bet will be void, rated at odds of 1.00 and the stake will be refunded. This also applies to sports events that have been mistakenly listed in the wrong order on the betting program (list of odds), but not in the case of a home team waiving its right to play in its own stadium or arena, if the home team's arena/stadium is temporarily closed or if the match is held at a neutral site. If all the single bets in a combination bet are cancelled, abandoned or declared void, or are not held for other reasons and are not run as specified above, the stakes will be returned.
For head-to-head bets both starters have to participate in the sports event. Should one or both starters not participate in the event, the bet will be void. The winner of a head-to-head bet on Formula 1 Grand Prix races is the driver with the higher finishing position at the end of the race, or the one who completes the most number of laps in case that both drivers fail to finish the race. In the event that the two drivers retire on the same lap, the driver with the better placing after completion of the last lap will be the winner.
If no goals are scored in "first goal scorer" or "time of first goal" bets (0-0 score), such bets will be deemed lost.
Individual types of bets and special bets are ruled by separate terms and conditions indicated in the individual offer.
Payouts are in compliance with any maximum amounts determined by the bookmaker.
3. Minimum Stakes / Maximum Winnings / Stake Limits
The minimum stake for a single bet and combination bet is: EUR 0.50
The minimum stake for each column in a system bet is: EUR 0.3
Maximum Winnings
The maximum winning per player in any one week (Monday 0:00 to Sunday 24:00) is the following net amount: EUR 100,000.
For some betting offers there are certain variable stake limits. If these amounts are exceeded, the player will be immediately notified when placing the respective bet. The player may then reduce its stake accordingly so as to be able to place the bet within the stake limit.
If a player places several bets at once and the total winnings of these bets exceed the maximum winning or the maximum stake limit, the bookmaker has the right, at any time, to reduce those bets accordingly as required for complying with the maximum winning and/or stake limits.
If customers act as a syndicate or in collusion or if individual customers register several times or set up fictitious accounts in their own name or in the name of a third person, by communicating with one or several persons or by placing combination bets, or using front men, acting as front man for any third person or placing bets on another person's account, or if customers use impermissible software tools the bookmaker will have the exclusive right (i) to reduce such bets at any time and in accordance with the maximum winning and/or stake limits or (ii) to cancel bets completely and to declare any bets placed and any winnings of such a player as null, void and forfeited.
In principal, any person acting in breach of these rules or any other terms and conditions applicable to the Betrebels Sportsbook, may be disqualified from participating in general, as well as from special promotions, offers and bonuses without any notice at any time; additionally the accounts of such players may be closed.
When bets are placed in a way that the placed stake(s) and/or the potential winning exceeds the maximum amounts set forth the bookmaker has the unfettered exclusive right to reduce the stake of such a bet or to cancel such a bet but will in no event be liable for the reduced winnings as a result of the reduction of the stake or the cancellation of bets, since the player/customer is aware of the limits.
4. Severability
Each clause contained in these rules shall be separate and severable from each of the others. If any clause is found to be void, invalid, or unenforceable for any reason whatsoever, the remaining clauses shall remain with full force and effect.
Version 1.4
Sportsbetting Rules last update 20.03.2019
General Terms and Conditions
CONTENT:
A. GENERAL
B. LICENSES
C. REGISTRATION / BETTING ACCOUNT
D. COMPLAINTS AND DISPUTES
E. EXCEPTIONAL CIRCUMSTANCES
F. INVALIDATION OF TRANSACTIONS/FRAUD/ANTI-MONEY LAUNDERING
G. DEPOSITS / PAYMENT METHODS
H1. WINNINGS AND PAYING OUT
H2. GREEK GAMING LEVY
I. LEGALITY
J. LIABILITY/INDEMNITY/DATA PROTECTION
K. INTELLECTUAL PROPERTY
L. PROMOTIONS AND MARKETING
M. SEVERABILITY
A. GENERAL
1. Rebels Gaming Limited (hereinafter referred to as "Betrebels") offers sportsbetting, casino, live casino and virtual sports games for “real” money use. Players (hereinafter referred to as a neutral term and applicable to both sexes) who wish to make use of any Betrebels product, enter into a contract with Betrebels by opening an account and accepting the validity and applicability of these General Terms and Conditions, the relevant product rules (Sportsbook, Virtual sports, Casino, Live casino), the Privacy Policy as well as the applicable terms for promotions and special offers as amended from time to time. Therefore, whenever a player strikes a bet or takes part in any game, he accepts the validity and applicability of these General Terms and Conditions, the relevant product rules, the Privacy Policy and applicable promotion conditions.
2. Please note that Betrebels may need to change these General Terms and Conditions, or any of them from time to time and that for regulatory and commercial reasons it reserves the right to do so. In such an eventuality, any changes to these General Terms and Conditions will be notified to players before they start to apply, and players will be made aware of the date on which the changed General Terms and Conditions will start to apply. If a player who has been notified of a change in the General Terms and Conditions continues to play with Betrebels after the changed General Terms and Conditions start to apply, he shall be deemed to have accepted those new General Terms and Conditions. If any major changes to the General Terms and Conditions are proposed by Betrebels which would have an adverse effect on players, Betrebels shall request players to accept the changes before they can continue to play. Betrebels reserves the right to suspend the provision of its services to or to close an account of a player who does not accept changes of these General Terms and Conditions which may be notified to him in accordance with the foregoing.
3. Upon placing his bet and/or participating in a game, the player confirms that he has reached the age of 21. Betrebels is legally obliged to verify any player's statement of age and to exclude players from its services, if there are any doubts regarding the attainment of the minimum age required. Any player using our services, who is identified as underage, shall have all his winnings forfeited and his account with Betrebels (hereinafter referred to as "Betrebels Account") shall be blocked immediately.
4. Betrebels screens players in order to, amongst other things, determine whether or not they are Politically Exposed Persons (“PEPs”) or subject to any International Sanctions. These checks are carried out using state of the art systems with access to worldwide data on PEPs. Betrebels reserves the right to block or close PEP player accounts if it deems it necessary to comply with its player acceptance and risk policies.
5. Employees and their immediate families are prohibited from participating in Betrebels betting offers, promotions and special offers.
6. By accepting these General Terms and Conditions, the player confirms that his interest in the bets/games is of a personal nature and that he is using the Betrebels site purely for personal entertainment. Betrebels may block or close accounts of persons found to be using Betrebels’ website for any commercial or business purpose.
7. Betrebels does not warrant the constant availability and functionality of all or any products offered. Betrebels may not be held liable and will be held harmless by the player for any damages, losses, costs, loss of profits or any other disadvantage a player may incur in connection with any disconnection from or the non-availability of any of the products offered by Betrebels for whatever reason.
8. All indicated dates and times are based on Central European Time (GMT+1) unless stipulated otherwise.
9. These Terms are posted on the internet in various languages reflecting the same principles. In the event of any conflicting foreign-language versions of these Terms, the English version shall prevail, or where a player does not speak English, the version used by that player to register an account as this is considered to be the most beneficial version to player. The same principle applies for the relevant product rules, the Privacy Policy and applicable bonus conditions.
10. These General Terms and Conditions shall be governed by the Laws of Malta. The parties agree that any dispute, controversy or claim arising out of or in connection with these General Terms and Conditions, or the breach, termination or invalidity thereof, are subject to the exclusive jurisdiction of the Maltese courts.
B. LICENCES
1. Rebels Gaming Limited, registered in Malta under company number C 51793 and having registered business address at 177A, St. Moritz, Tower Road, Sliema SLM 1603, Malta is licensed by the Malta Gaming Authority (www.mga.org.mt), Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta and is approved to offer games licensed under the licence MGA/B2C/172/2009. Betrebels is authorized to provide Type 1 and Type 2 Gaming Services for casino and fixed odds betting verticals (“Online Gaming Activities”).
1.1. Microgaming Europe Limited
1.2. Net Ent Malta Limited
1.3. Evolution Gaming Malta Limited
1.4. Digital Software Limited
1.5. Tom Horn Gaming Limited
1.6. Amusnet Gaming Limited
1.7. Playson Limited
1.8. Play’n’Go Malta Limited
1.9. Playtech Software Limited
All games provided by ISB Technology Ltd (trading as Isoftbet) are offered with a letter of recognition from MGA.
The Malta Gaming Authority is the regulatory body responsible for supervising the operations of Betrebels on the following website URL: www.interwetten.gr (hereinafter referred to as the “Website”).
2. Betrebels has been approved to benefit from the transitional provision prescribed under article 50, paragraph 12, of the Greek law 4002/2011 (A180). According to the procedure set out by the Ministerial Decision no. 1248/201, Rebels Gaming Limited is authorised to conduct its Online Gaming Activities in the Hellenic Republic of Greece.
C. REGISTRATION/BETTING ACCOUNT
1. Each player who wants to have access to services and products offered by Betrebels must open a Betrebels Account on the Website. Upon registration, players must give valid identification details, i.e. name and surname, gender, address, contact email, mobile phone number and date of birth. Unique identifiers such as id-card or social security number may be used to simplify registration. After having opened the Betrebels Account, the player may deposit and use the amount deposited to place sportsbets, or play casino, live casino and virtual sports.
2. Only natural persons may open an account with Betrebels. We do not accept legal persons as holders of Betrebels Accounts. If any legal person (e.g. company, foundation, partnership, association or other) is found to have opened a Betrebels Account, Betrebels will void all winnings and return any balance on account to a valid bank account in the name of the player who opened the Betrebels Account.
3. Betrebels is legally obliged to identify and confirm the identity of all players for a security identity check at any time and in any case upon cumulative deposits of €2,000 on the basis of a rolling period of one hundred and eighty (180) days. For players with permanent residence in Greece stricter thresholds as per clause 5 of these terms apply. The Players will be asked to submit the following documents such as:
Copy of a valid photo ID issued by the competent authority of a recognized state/country, e.g. passport or personal identity card, a utility bill (e.g. for gas, electricity, mobile phone or fixed line), a lease contract or copy of bank vouchers, account statements e.g. of a Moneybookers Account and any other documentation required in order to safely verify the player's identity.
4. In line with clause 3 above, it is extremely important that any and all personal information provided by the player to Betrebels must be correct and complete. The player undertakes to notify Betrebels without delay in the event that any information provided to Betrebels becomes incorrect or incomplete. Betrebels reserves the right to cancel any bets as well as winnings, block betting accounts, exclude the player from participating in other games, retain payments to the player and report the player to the authorities in charge if any information given to Betrebels by the player turns out to be incorrect or incomplete. The player is liable for any damages and costs arising out of false or misleading information. If any deliberately false or misleading information is furnished, any and all transactions on the Betrebels Account shall be declared invalid.
5. If the player fails to submit the necessary documentation for identification, or if the player's identity cannot be verified on the basis of the documentation provided, Betrebels will suspend or close the Betrebels Account latest one (1) month after registration. Pay-out requests will be processed only after having established the identity of the player. It is not permissible to withdraw funds from a preliminary account i.e. a Betrebels Account which has not been verified to the satisfaction of Betrebels.
With respect to players who have a permanent residence in Greece and whose account has not been verified to the satisfaction of Betrebels, their activity and use of the services will, for a period of thirty (30) days from the date of creation of their Betrebels Account, be restricted as followed:
5.1. Such players will not be able to withdraw funds from their Betrebels Account; and
5.2. Such players will not be able to deposit funds in excess of 800 EURO cumulatively;
The above restrictions shall cease to apply once the player’s Betrebels Account is verified to the satisfaction of Betrebels.
6. Once the player opens his Betrebels Account, funds may be deposited and credited onto this account. As long as there is a positive balance on the player's Betrebels Account, he may deduct any stakes for bets and any wagers on casino, live casino and virtual sports. Winnings gained from betting, casino, live casino or virtual sports are credited directly on the Betrebels Account. All winnings credited on the Betrebels Account may be immediately used for placing further bets. However, Betrebels reserves the right to refuse any bets, or a participation in a game or limit the stake, without giving a reason.
7. Any deposit and pay-out incurred by the player may be made only onto or from his own Betrebels Account. As a general rule, payments from third parties as well as withdrawals to payment accounts of third parties will not be processed. Any deposit or pay-out of funds shall be governed by these General Terms and Conditions, including the specific rules applicable to the respective product and any additional terms and conditions that may apply to promotions, special offers and bonuses.
8.Payments on the Betrebels Account have to be made in the EURO currency.
9. Upon opening of the Betrebels Account and any time thereafter, the player may refer to the various responsible gaming features provided by Betrebels. Limits to deposits and stakes may be set on a daily, weekly or monthly basis. In order to apply for a definite or indefinite self-exclusion, it is required that the player contacts customer service on service@interwetten.gr. For further information and assistance players are encouraged to visit the Betrebels responsible gaming site and/or contact customer service.
Betrebels retains all records relating to players’ requests for exclusion and his consequent exclusion for the duration of the self-exclusion period plus a further period of at least six (6) months from expiry of the self-exclusion period.
10. Betrebels operates on the basis of the assumption that each person logging into the system with the correct combination of username and password actually is the lawful account holder. It is in particular not permissible to make any transactions for the account of others, on the Betrebels Accounts of third parties, by forming syndicates of players or in conspiracy with third parties using front man. Betrebels reserves the right to close Betrebels Accounts, cancel transactions and retain the payment of funds if the player has made his account available to third parties, makes transactions on behalf of or in the name of third parties, in conjunction with third parties, in groups/syndicates of players by using front man, or by using impermissible software tools, or in violation of other provisions of the General Terms and Conditions or the applicable Rules. Betrebels reserves the right to close any Betrebels Account of players at any time without giving any reasons.
11. Every player can open only one account. The use of identical e-mail addresses in various Betrebels Accounts is prohibited. The player shall use an e-mail address to which only he has access. Should any player open another Betrebels Account in his own name or in someone else's name or in conjunction with one or several persons after his Betrebels Account was closed/limited for any reason whatsoever, Betrebels reserves the right not only to close those accounts but also, at any time, to cancel any transactions (bets, wagers), to exclude the player from participating in further games and call in any free money credited. Betrebels further reserves the right to cancel any transactions, exclude a player from placing bets/the participation in a game and/or block the player's Betrebels Account if there is a justified suspicion of an event or a bet placed being manipulated/rigged, or a suspicion of circumventing the maximum win/stake, using front men, acting as front man for a third party or acting on a third party's account, or the use of impermissible software tools.
12. It is prohibited for players to sell, transfer and/or acquire accounts to/from other players.
13. Furthermore, in line with the Betrebels policy for the prevention of anti-money laundering and applicable legal obligations Betrebels does not permit depositing funds originating from criminal activity, depositing funds by using a card which a player is not authorized to use, knowingly receiving money from such card in any other manner, colluding with a third party to do so, or using a third party's Betrebels Account for any criminal activity or illegal purpose.
14. Betrebels notifies herewith all players that the company is unable to provide advice on fiscal or legal matters. Therefore, Betrebels may not be held liable and shall be held harmless by the players for any loss, damage, loss of profits, fees, costs and any other disadvantage that a player may incur in connection with his use of the services and products offered by Betrebels, unless stated otherwise in these General Terms and Conditions and the applicable rules for specific services and products as amended from time to time.
15. For inactive accounts, i.e. players' accounts which have not recorded any log in and/or log out for a period exceeding twelve (12) consecutive months, Betrebels reserves the right to charge an inactive account fee of five euro (€5) per month.
For all other currencies that may be in use from time to time the administrative fee is the equivalent of the above mentioned EUR amount as per current exchange rate (Interbank rate). The administrative charge will be charged to the Betrebels Account of the player. The first fee for inactive accounts will be deducted on the first day following twelve (12) months of inactivity. All following fees for inactive accounts will be deducted on a monthly basis, i.e. on the first day of each consecutive month until the account balance reaches zero. If upon the deduction of these fees the balance on the Betrebels Account falls to zero, Betrebels is entitled to close this Betrebels Account.
All registered players will be notified at least thirty (30) days prior to any fees being incurred that the inactive account fee is to be charged to their accounts. Holders of inactive accounts may instantly reactivate their accounts by logging in/logging out or withdrawing the funds within the thirty (30) days' time window without incurring any fees. Players reactivating their account are entitled to a refund of the inactive account fee for the last three (3) months.
After a further 12 months of inactivity the account will be closed pursuant to DGR art.22.5.
Betrebels is also entitled to close accounts that are undesirable for any other reason. If, on the other hand, the player wishes to close his Betrebels Account, a request by email to service@interwetten.gr is sufficient. Termination of this agreement shall not affect the accrued rights or obligations of the parties existing at termination. If the reason for a player requesting the closing of his account is that player’s gambling addiction, the player must notify Betrebels together with his request for closing his Betrebels Account. When a Betrebels Account is closed, information relating to the account is saved for up to ten (10) years from the time the account is closed. Related information includes player name, address, phone, email and account transactional details.
D. COMPLAINTS AND DISPUTES
1. Any complaints or queries relating to the handling of player affairs on www.interwetten.gr shall be addressed to service@interwetten.gr or by calling 00 356 2327 6208. Betrebels will make every effort to resolve the player’s complaint within ten (10) days. If any complaint has not been resolved to the player's satisfaction, the player may request that the complaint be escalated.
2. If the complaint is transactional in nature, i.e. relates to the outcome of a gambling transaction such as game results, betting results, account management, application of bonus offers or misleading terms and conditions, it becomes a dispute. The player may refer the dispute to Betrebels s appointed Alternative Dispute Resolution (‘ADR’) entity, eCOGRA free of charge.
For more information regarding this process, please see the following: http://ecogra.org/ata/policies_procedures.php. The player may use the following form to submit the dispute: https://ecogra.org/forms/adr-dispute-step-1. The eCOGRA ADR process does not restrict a Player’s right to bring proceedings against the Operator in a competent court having local and subject-matter jurisdiction in Valletta (Malta) following eCOGRA’s proposed resolution of the dispute.
3. The player may also file a dispute through the Online Dispute Resolution (‘ODR’) platform http://ec.europa.eu/consumers/odr/. 4. If the complaint is regulatory in nature and does not have a transactional element the player may also contact the Malta Gaming Authority by e-mail support.mga@mga.org.mt.
EXCEPTIONAL CIRCUMSTANCES
Unexpected technical problems or circumstances outside the control of Betrebels such as technical problems with third party providers allow Betrebels to cancel bets and give refunds to players. Where a game is stuck in a state where it cannot be finished, for example a connection loss while playing, Betrebels has the right to “clean up” such bets at a regular basis and refund the bet/wager to the player’s account. This is performed on a monthly basis. If the game has been aborted or miscarried on the server, the player will be refunded.
F. INVALIDATION OF TRANSACTIONS/FRAUD/ANTI-MONEY LAUNDERING
Betrebels reserves the right to block or close any Betrebels Account at any time and to cancel or declare as void transactions in its sole discretion if the following conditions apply:
1. Betrebels detects transactions with irregularities that may negatively affect the processing of payment transactions and/or which gives rise to the suspicion of a violation of the General Terms and Conditions (e.g. the name and address of the player do not match the name and address associated with the card, or other mode of payment, used by the player).
2. Betrebels considers that the player has violated any other regulation contained in these General Terms and Conditions, the rules of the game and specific rules as applicable from time to time. Any decision of Betrebels regarding the invalidation of transactions and the blocking or closure of Betrebels Accounts shall be binding upon the player. Any such decision is within the sole discretion of Betrebels, does not require any justification towards the player and may not be contested by the player. In the circumstances referred to above, Betrebels shall also be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to the player.
3. Betrebels considers that the player used the products and services offered on www.interwetten.gr in an inappropriate manner or has deliberately cheated or taken unfair advantage of Betrebels or any of its other players.
4. Betrebels considers that the player used the products and services offered on www.interwetten.gr in a fraudulent manner and/or for illegal and/or unlawful or improper purposes.
Betrebels takes any form of fraudulent activity of players very seriously. Any fraudulent activity, as determined at Betrebels' sole discretion, is strictly prohibited. Fraudulent activity may include, but is not limited to, stolen cards, transfer of funds to other player accounts (chip dumping), forgery, collusion, the use of impermissible software tools, the provision of false registration data or other requested information, etc. In addition to any other remedies provided under these General Terms and Conditions or the applicable game rules, Betrebels reserves the right to pursue claims for criminal prosecution and/or civil damages concerning any fraudulent activities. Players involved in any form of suspected fraudulent activity and any suspicious transaction will be reported to the appropriate authorities.
5. Betrebels is requested to do so by the police, any regulatory authority or court and/or Betrebels considers that any of the events referred to above may have occurred or are likely to occur.
6. Betrebels is committed to ensuring that the current regulations against money laundering and the financing of terrorism are strictly adhered to. This commitment implies that sophisticated tools have been put in place to continuously monitor and minimize operational risks. The depositing of funds obtained illegally or by improper means is strictly prohibited. Any customer activity on the site will be monitored and assessed to this effect. Suspicious activity will be reported instantly to the authorities in charge. By accepting these terms and conditions the player acknowledges that he may deposit money into the Betrebels Account only in order to play and use the services offered. Likewise, the player may only withdraw winnings and not the funds deposited into the Betrebels Account. Players who deposit and withdraw without gaming activities will have their funds blocked until investigations have been concluded and incur a processing fee of up to 10%.
G. DEPOSITS / PAYMENT METHODS
1. On the payments page there is the list of all the deposit methods available on the Betrebels Account. We would like to point out that all deposits and pay-outs may be subject to an administrative fee of up to 5% to cover any transaction expenses incurred.
The player will not be reimbursed in arrears for any differences between the amount credited and the amount debited from his card resulting from exchange rate fluctuations and bank charges by the bank issuing the credit card.
If Betrebels mistakenly credits a player’s Betrebels Account with monies including any winnings that do not belong to that player, whether due to a technical or human error or otherwise, that amount will be considered to be the property of Betrebels and will be transferred out of your Betrebels Account as soon as possible after Betrebels becomes aware of the erroneous payment. If prior to Betrebels becoming aware of the error a player has withdrawn funds that do not belong to the player, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by the player to Betrebels. In the event of an incorrect crediting, the player is obliged to notify Betrebels immediately by email.
2. For payments onto the player's Betrebels Account, a minimum payment limit of ten euro (€10) applies. For individual payment methods, higher deposit limits may apply. For further information, also on minimum deposit limits in other currencies in use from time to time please refer to the payment page.
3. Betrebels is not a financial institution and does not grant interest on deposits.
4. Betrebels reserves the unlimited right to apply certain restrictions to the payment methods for certain players.
H1. WINNINGS AND PAYING OUT
1. Once the player identification has been concluded successfully, the player may request a pay-out of his winnings from his Betrebels Account at any time.
2. For our casino offering pay-out ratios apply. The term pay-out ratio or RTP refers to the relationship between stakes and winnings. It is based on settings of the random number generator and will be achieved on a long-term and average basis. Generally, the pay-out ratio of casino games offered by www.interwetten.gr exceeds 95%.
3. In any case, Betrebels reserves the unlimited right to apply certain restrictions to the payment methods in designated countries and/or to certain players at its sole discretion. As a general rule, all funds that have been paid into the Betrebels Account, shall be paid out in the same manner (card, bank transfer, etc.) as the deposit occurred. Betrebels has the exclusive and unfettered right to rule that withdrawals may be made only by bank transfer in order to validate the identity of the player. If the deposit method of the account is Paysafecard and the value of a deposit is not played through in full before a withdrawal is requested, or there is any evidence of a series of bets/wagers placed which results in guaranteed player profits irrespective of the outcome, or where all the betting/wagering is determined to be low risk, Betrebels reserves the right to request a receipt showing proof of purchase of the voucher before any withdrawals are processed. The time for the withdrawal to be finalised may vary due to the circumstances but a withdrawal attempt should be approved or denied within five (5) business days. A player shall be informed about reasons for any delay if the time for the money to arrive at the players account exceeds ten (10) days.
4. Betrebels reserves the right to charge a processing fee on any deposits which were not, or only partly, spent on play, should the player wish to withdraw the funds. Such processing fees may amount to up to 10% of the amount deposited.
5. Funds or balances in a Betrebels Account of one player cannot be transferred to the Betrebels Account of another player.
6. If the player incurs any extra costs in the course of the payment transaction, (e.g. upon paying out, paying in, payment of processing fees) e.g. due to retransfer to cards, higher transaction costs in the case of foreign bank transfers, etc., Betrebels is entitled to charge his Betrebels Account player with these additional costs. Likewise, costs arising from returned transactions for which the user is responsible (e.g. due to a wrongly stated account number, insufficient credit on the account, etc.) must be reimbursed by the holder of the account.
7. For withdrawals from the player's Betrebels Account, a minimum limit of thirty euro (€30) applies. Minimum pay-out limits in all other currencies in use from time to time are listed on the payment section of the Website.
H2. GREEK GAMING LEVY
1. Players’ use of the services is subject to the below clauses if they are considered as having their permanent residence in Greece.
2. Betrebels must withhold a levy on players’ net winnings who have their permanent residence in Greece (hereinafter the “Gaming Levy”). The Gaming Levy is collected by Betrebels and then returned to the Greek tax authority.
3. Sports-bets placed by players who are resident in Greece are made in columns, with each column equal to one currency unit or part thereof. For example, a total stake of €11.50 would be comprised of 11 columns of Euro 1 and 1 column of €0.50. The number of columns or parts thereof will be displayed on the betting slip when the bet will be placed. Bets placed by players resident in Greece are subject to withholding tax that it is being withheld directly. The taxation amount will be deducted at the time of bet settlement and will be applied to each winning betting column. In line with the relevant regulations, the following scale will be used.
0% deduction for a winning column up to and including €100.00
15% deduction for a winning column between €100.01 and €500.00
20% deduction for a winning column over Euro €500.01
The tax deduction is applied progressively. For a winning column over €500.00, there will be no reduction on the first €100.00 A 15% deduction is applied for the proportion of the winning column between €100.01 and €500.00. The 20% deduction is applicable on any proportion of the winning column above €500.01.
I. LEGALITY
1. Online gambling and betting may be illegal under the laws of your country of residence. In such cases, the player may not make use of the services of Betrebels. Betrebels will not assume any liability in this respect and will not reimburse the player for any disadvantages suffered by him as a consequence of the violation of any legal provisions that may be applicable. The player shall ensure that he acts in accordance with the statutory provisions applicable to him from time to time.
2. In this context, players residing in Greece are reminded about the taxation of earnings in Greece. It is the player's exclusive responsibility to keep photocopies of his proceeds and inform the local authorities accordingly.
3. Betrebels prohibits registration from players (or does not accept players) from the following countries: USA, Australia, Turkey, France, Poland, Belgium, Italy, Great Britain, Malta, Romania, Portugal, Hungary, Bulgaria, Denmark, Slovenia, Netherlands, Estonia, Lithuania, Latvia, Croatia, Czech Republic, Finland, Slovakia, Democratic People’s Republic of Korea (DPRK)and Iran.
In all cases mentioned above, there is a legal prohibition to use any products or services offered by Betrebels; any activities in this field revealed by Betrebels will result in the immediate closing of the respective accounts. In addition, Betrebels reserves the right not to accept player registrations from countries that are blacklisted by the FATF or other institutions dedicated to the prevention of money laundering and the use of the financial system for terrorist financing from time to time.
J. LIABILITY/INDEMNITY/DATA PROTECTION
1. Betrebels and/or its vicarious agents shall be liable for any damages beyond the boundaries of product liability law only if deliberate intent or gross negligence can be proven according to the relevant legal provisions. Any liability for minor negligence, the refunding of consequent damage and financial losses, lost profit, lost data, lost interests and of damage from claims by third parties against the user shall be excluded. The liability of Betrebels and its vicarious agents is limited to the extent possible by law. Betrebels does not accept any liability for any and all circumstances beyond its control (force majeure, etc.).
2. Betrebels is not liable for any player content. The player grants that any content contributed by the Player is in compliance with any applicable law. Betrebels reserves the right to delete content violating any applicable law and/or these General Terms and Conditions. Betrebels reserves the right to hand evidence over to law enforcement agencies upon court orders or summations by authorities, and whenever there is a legal obligation to do so.
3. Betrebels does not assume any liability for input, transmission and/or evaluation errors. Betrebels is entitled to rectify any obvious errors such as incorrectly entered odds for sports-betting and correct errors in the evaluation of results and declare the affected bets void. Betrebels does not accept any liability for the Website or the games remaining completely or partially functional and without interruption, for potential programming faults and/or for the correction of errors.
4. Betrebels accepts no responsibility for the accuracy, completeness, or timeliness of the contents of the information services, including, but not limited to the result notifications delivered via email and SMS. Likewise, all data in the live scores, statistics and intermediate results of the live betting product are subject to change. For further information about the rules concerning promotion offers applying to sportsbook, casino games, live casino and virtual sports, please refer to the respective rules.
5. Furthermore, Betrebels cannot accept any liability for viruses that may harm the Website and the connected servers or other damaging components that might damage computer hardware and/or user software. Likewise, Betrebels will not accept any liability for the functionality or dysfunctions of internet browsers. Unless the player uses Internet Explorer version 11 or higher, Firefox version 52 or higher, Chrome version 56 or higher or Safari version 11 or higher, we cannot guarantee the correct transmission or proper functionality of the Betrebels site.
6. In case of a violation of these General Terms and Conditions or any other provisions applicable to the use of the gaming or betting products on the Betrebels site, the player is obliged to indemnify Betrebels and hold Betrebels harmless against all resulting claims of third parties and all claims for the refund of losses, costs, damages or any other disadvantages arising thereof. In particular, the player shall hold Betrebels, its shareholders, its employees, officers, directors, licensees, distributors, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, consultants and agents harmless and shall indemnify the same fully from any and all costs, expenses, liabilities and damages which may arise as a result of any of the following activities:
a. entry, use, or re-use of the Betrebels gaming or betting products;
b. use of any materials related to the Betrebels gaming or betting products;
c. entry, use, or re-use of any server used by Betrebels;
d. participation in any game or bet provided by Betrebels;
e. the acceptance of any payout/prize from any service/product of Betrebels; or
f. the breach of any warranty given by the player under these General Terms and Conditions or the rules applicable.
7. Betrebels is committed to the protection of players’ personal data. Personal data means any information relating to an identified or identifiable individual. For further information on how Betrebels processes personal data as well as players’ rights upon their data, players are referred to the Betrebels Privacy Policy. The processing of players’ data on www.interwetten.gr complies with all applicable data protection regulations including the European General Data Protection Regulation.
8. Notwithstanding Betrebels’s commitment to the protection of players’ personal data under no circumstances shall Betrebels be liable for any damage caused by any incorrect, delayed, manipulated/rigged or abusive transfer of data via the internet. Betrebels will take any appropriate action in order to protect the user data stored by Betrebels, but Betrebels will not be liable if third parties obtain control of, or process user data information despite of all precautions taken. It is agreed between the contract partners that no claims for damages may be asserted against Betrebels in any such cases.
9. The processing of data for online gaming requires the use of codes (username and password) chosen by the player himself. Username and password chosen by the player shall be robust enough and kept secret. The player shall at all times remain responsible for maintaining and protecting the secrecy of his Betrebels Account, the username, and any password. Players must not allow third parties access to use their Betrebels Account.
10. Betrebels will not be liable for any abuse of the betting account through the use of the player's username and password by third parties. Furthermore, Betrebels shall not be liable and shall be held harmless for any losses incurred by a player due to the use of the betting account by any third party and any such losses shall not by refunded by Betrebels. We explicitly state that the username and the password must be kept secret and confidential by the player as all transactions via the account for which the username and password is entered, will be for the account of the player.
11. Where registration of a Betrebels Account is made possible, or easier, for users through a third party site or app with which Betrebels is integrated, personal data inserted by a user into that third party site or app may be visible to that third party and a user may be required to agree to that third party’s use or storage of his data. In any event Betrebels makes it a condition of its agreements with third party suppliers that such third parties’ use of personal data obtained by virtue of their agreement with Betrebels is strictly in compliance with applicable data protection laws.
K. INTELLECTUAL PROPERTY
1. The player acknowledges that the software, gaming system and all material which is visually or audibly presented to the player by Betrebels is entirely the property of Betrebels or its licensors and that the player has no rights or claims whatsoever to any such intellectual property.
2. For the avoidance of doubt, data mining or scraping from the Website site without the express written permission of Betrebels is not permitted.
L. PROMOTIONS AND MARKETING
1. Subject to the player’s account settings his personal data may be used by Betrebels for marketing activities across the various channels including mail, email, telephone call as well as electronic/instant messaging. The use of the player’s personal data for marketing activities may be cancelled or restricted to certain communication channels at any time. Players may either adjust the respective account settings or contact our service department by email to service@interwetten.gr. Due to the nature of the technical workflow involved, updates to the respective account settings may take up to 48 hours before they become effective. For additional information on how Betrebels processes data for marketing purposes please refer to the Privacy Policy of Betrebels.
2. All bonuses and promotional offers are subject to the terms and conditions made available when communicating the bonus offer. In principle, all offers refer only to the individual recipient of the promotional communication and may be used only once during a stipulated time frame. Promotions and offers, may not be sold between players and/or third parties. Promotional offers cannot be redeemed in cash, but remain subject to the specific promotion conditions. Betrebels reserves the unlimited right to reclaim any promotional offers if the player obtained the offer by fraud or devious means.
3. If groups of players acting in collusion or as a syndicate or individual players who register several times, set up fictitious accounts or use front men attempting to rig promotional offers, Betrebels reserves the right to call in any promotion payments granted, cancel any winnings made with these offers, refuse to pay out any amounts requested and close accounts. Non-recreational players and syndicates of players are not granted any promotions. Betrebels reserves the right to terminate or change an offer at any time.
M. SEVERABILITY
Each clause contained in these General Terms and Conditions shall be separate and severable from each of the others. If any clause is found to be void, invalid, or unenforceable for any reason whatsoever, the remaining clauses shall remain in full force and effect.
Version 3.3
General Terms and Conditions last update: 04.02.2021
1. The player acknowledges that the software, gaming system and all material which is visually or audibly presented to the player by Betrebels is entirely the property of Betrebels or its licensors and that the player has no rights or claims whatsoever to any such intellectual property.
2. For the avoidance of doubt, data mining or scraping from the Website site without the express written permission of Betrebels is not permitted.
L. PROMOTIONS AND MARKETING
1. Subject to the player’s account settings his personal data may be used by Betrebels for marketing activities across the various channels including mail, email, telephone call as well as electronic/instant messaging. The use of the player’s personal data for marketing activities may be cancelled or restricted to certain communication channels at any time. Players may either adjust the respective account settings or contact our service department by email to service@interwetten.gr. Due to the nature of the technical workflow involved, updates to the respective account settings may take up to 48 hours before they become effective. For additional information on how Betrebels processes data for marketing purposes please refer to the Privacy Policy of Betrebels.
2. All bonuses and promotional offers are subject to the terms and conditions made available when communicating the bonus offer. In principle, all offers refer only to the individual recipient of the promotional communication and may be used only once during a stipulated time frame. Promotions and offers, may not be sold between players and/or third parties. Promotional offers cannot be redeemed in cash, but remain subject to the specific promotion conditions. Betrebels reserves the unlimited right to reclaim any promotional offers if the player obtained the offer by fraud or devious means.
3. If groups of players acting in collusion or as a syndicate or individual players who register several times, set up fictitious accounts or use front men attempting to rig promotional offers, Betrebels reserves the right to call in any promotion payments granted, cancel any winnings made with these offers, refuse to pay out any amounts requested and close accounts. Non-recreational players and syndicates of players are not granted any promotions. Betrebels reserves the right to terminate or change an offer at any time.
M. SEVERABILITY
Each clause contained in these General Terms and Conditions shall be separate and severable from each of the others. If any clause is found to be void, invalid, or unenforceable for any reason whatsoever, the remaining clauses shall remain in full force and effect.
Version 3.3
General Terms and Conditions last update: 04.02.2021